Big 2 Terms & Conditions – Platform Terms of Use for Malaysia

Platform Big 2 may only be used by individuals who meet all of the following requirements without exception:

• Aged 18 years and above at the time of registration and throughout the period of platform use.
• Is an individual with full legal capacity to enter into a binding agreement.
• Not an individual currently under self-exclusion from the platform Big 2 or any relevant gambling exclusion programme.
• Has never been suspended or banned from using the platform Big 2 previously for terms violations.
• Play under your own name and do not act as an agent or representative of any other party.

Big 2 reserves the right to request proof of age at any time and to suspend an account until verification is received. Any winnings obtained by a user found to be ineligible will be voided and returned to the platform.

Each player is only permitted to hold one (1) active account on the platform Big 2 at any time. This means one phone number, one email address, one primary device, and one payment method linked to a single account.

During registration, you are required to provide accurate, truthful, and complete information. This includes your full name as shown on your Malaysian identity card, an active Malaysian phone number, and a valid email address. Providing false or misleading information is a serious violation that may result in account suspension and forfeiture of all funds.

You are fully responsible for keeping your account password and login credentials confidential Big 2 you. Any activity that occurs on your account is considered to have been carried out by you, unless you report unauthorised access to customer support within a reasonable time.

• Never share your account password with anyone.
• Log out of your account when using a shared device.
• Notify Big 2 immediately if you suspect your account has been accessed without your authorisation.
• Keep your personal information up to date whenever changes occur — especially your phone number and email address.

Big 2 reserves the right to verify a player's identity at any time through the KYC (Know Your Customer) process. You are required to upload a valid copy of your Malaysian identification card when requested, particularly before making your first withdrawal or when your account is flagged for a security review.

Platform Big 2 accepts deposits via the following Malaysian payment methods only:

All deposits must be made from a payment method registered in your own name. Big 2 does not accept deposits from third parties, corporate accounts, or payment methods not listed above. Deposits received from unrecognised sources will be returned and the account may be suspended for investigation.

Once the funds have been credited to your account balance Big 2, it can be used immediately to play casino games or place sports bets. Credited deposits cannot be reversed once used for play. For technical issues relating to failed or pending deposits, contact customer support Big 2 along with proof of transaction.

Withdrawals from account Big 2 subject to the following terms:

• Minimum withdrawal: RM30 per transaction.
• KYC Verification: Your first withdrawal requires full identity verification (KYC) to be completed beforehand. Required document: a clear and valid copy of your Malaysian identification card.
• Withdrawal methods: Withdrawals can only be made to the same payment method used for the deposit, and must be under your own name. Withdrawals to third-party accounts or e-wallets are not permitted.
• Wagering requirement: If you have an active bonus, the wagering requirements must be fully completed before a withdrawal can be processed. Withdrawal requests submitted before wagering is complete will result in the bonus balance being automatically forfeited.

Expected withdrawal processing times:

• Touch 'n Go eWallet, GrabPay, Boost: 15 – 30 minutes after the request has been confirmed.
• DuitNow, FPX (bank transfer): 1 – 2 hours during normal business hours.
• VIP Gold players and above enjoy prioritised withdrawals.

Big 2 reserves the right to place a withdrawal on hold for up to 5 business days for security review purposes, identity verification, or investigation of suspicious activity. In such cases, customer support will contact you for further information. Your funds remain secure throughout the investigation process.

All bonuses, promotions, free spins, cashback, and special offers provided by Big 2 is subject to the specific terms and conditions stated on each promotion. The general terms that apply to all bonuses are as follows:

• Wagering requirement: Winnings from bonuses must be wagered according to the specified multiplier (e.g., 25x means an RM100 bonus requires RM2,500 in total bets) before they can be withdrawn as cash.
• Bet limit while bonus is active: Some games or markets may not be eligible to contribute toward wagering requirements while a bonus is active. Check the promotion's terms for the list of qualifying games.
• Maximum bet during bonus: The maximum bet limit while a bonus is active is typically RM50 per spin or per bet, unless otherwise stated. Bets exceeding this limit may result in the bonus and any associated winnings being voided.
• Validity period: Each bonus has its own validity period. Bonuses that are unused or wagering requirements that are not completed within the specified period will expire automatically with no compensation.
• One bonus per player: Unless otherwise stated, each promotion may only be claimed once per player, per household, per IP address, and per device.

Big 2 reserves the right to modify, suspend, or terminate any bonus or promotion at any time without prior notice. Changes will not affect bonus claims already active at the time of the change, unless there is evidence of abuse.

Any attempt to abuse the bonus system — including registering multiple accounts to claim bonuses repeatedly, colluding with other players to exploit bonuses, or using software to manipulate gameplay — will result in the cancellation of all bonuses and related winnings, as well as the suspension of all accounts involved.

All bets placed on the platform Big 2 subject to the following general rules:

• Bets may only be placed using the available account balance. Big 2 does not offer any form of credit or loans to players.
• Confirmed bets cannot be cancelled, except in specific circumstances such as a match being called off or a technical error acknowledged by the platform.
• In the event of a technical failure or system disruption affecting the outcome of a bet, Big 2 reserves the right to void the bet in question and return the stake amount to the player's account balance.
• Bets placed as a result of an error (e.g., clearly incorrect odds due to a technical fault) may be voided by Big 2 and all wagers will be refunded. This applies even if the bet already shows a "win" status.
• The minimum bet is RM1 for most markets. Maximum bet limits vary by game, market, and the player's account level.

The outcome of all games and matches is final once confirmed by the system Big 2. Disputes regarding results must be submitted to customer support within 48 hours of the date the result was recorded.

Sports Betting section Big 2 covers over 30 sports including football (Malaysia Super League, EPL, La Liga, UCL, and more), BWF World Tour badminton, MPL Malaysia esports, Grand Slam tennis, NBA, ONE Championship, and many more. Specific Sports Betting rules are as follows:

• Match suspension: If a match is postponed before it begins, all pre-match bets are voided and stakes are fully refunded. If a match starts but is abandoned before the minimum period is reached (typically 90 minutes for football, or completion for other sports), pre-match bets are voided unless the relevant market can already be settled.
• Odds: The odds displayed at the time a bet is confirmed are the odds that apply. Any change in odds after a bet is confirmed will not affect existing bets.
• Live betting: Live/in-play betting is subject to limits and rules that may differ from pre-match betting. Under certain circumstances, Big 2 reserves the right to suspend live betting markets without prior notice.
• Accumulator: All legs of an accumulator must win for a full payout. If one leg is voided (e.g. a match is postponed), the accumulator is recalculated using the remaining legs.
• Maximum payout: The maximum payout for a single bet slip is RM500,000. Lower limits may apply for certain sports or markets.

For Malaysia Super League matches and matches involving Malaysian representatives in BWF badminton, Big 2 offers extensive market coverage. However, market availability depends on sports data providers and may vary from match to match.

Casino Lobby Big 2 offers over 500 games from internationally licensed providers, including live casino, slots, and table games. General casino rules are as follows:

• RNG and fairness: All slots and table games that do not involve a live dealer use independently audited RNGs. The outcome of every round is entirely random and cannot be influenced by the player or the platform.
• Live casino: Live casino games (baccarat, blackjack, roulette, dragon tiger, and others) feature real dealers and are broadcast live. In the event of a stream disruption or technical fault during a game, affected bets may be voided and stakes refunded.
• Final decision: Casino game results that have been recorded by the system are final. Screenshots or video recordings provided by the player cannot be used as sole evidence in a dispute over results.
• Bet limit: Each game has its own minimum and maximum bet limits. VIP tables with higher limits are available to players who qualify for the loyalty programme Big 2.
• Demo mode: Games that offer a free demo mode can be played without a deposit. Winnings from demo mode cannot be withdrawn and cannot be converted to real money balance.

The following activities are strictly prohibited on the platform Big 2 and will result in immediate disciplinary action:

• Creating multiple accounts for any purpose, including to abuse bonuses or circumvent restrictions.
• Using automated software, bots, scripts, or any technology that enables automated actions in games or betting.
• Odds arbitrage — exploiting differences in odds across markets to guarantee a risk-free profit.
• Sharing information or colluding with other players to exploit system vulnerabilities or abuse bonuses.
• Fraud, identity impersonation, or providing false information during registration or the KYC process.
• Using illegally obtained funds to make deposits (money laundering).
• Threatening, insulting, or harassing customer support staff Big 2.
• Any attempt to hack, manipulate, or disrupt the platform's technical systems.

When suspicious activity is detected, Big 2 reserves the right to suspend an account immediately while an investigation is conducted. If a breach is confirmed, the account will be permanently terminated and all associated balances and winnings will be forfeited. Big 2 reserves the right to report suspected activity to the relevant authorities where required.

Big 2 reserves the right to suspend or close any account for the following reasons:

• Violation of any section of these Terms & Conditions.
• Failure to complete the KYC process within the stipulated timeframe.
• Suspicious activity that may indicate fraud, money laundering, or bonus abuse.
• Requests from regulatory authorities or law enforcement.
• Account inactivity for 12 consecutive months.

Players may also request to close their own account at any time by contacting customer support Big 2. For accounts closed at the player's request, any remaining balance (after deducting bonus winnings that have not met the wagering requirements) will be returned via the original payment method within 5 business days.

For accounts suspended or closed due to a breach of terms, the remaining balance may be forfeited depending on the nature of the violation. Players have the right to appeal a suspension decision by contacting customer support and submitting relevant evidence.

Big 2 provides the platform on an "as is" basis and makes no guarantee that the service will be free from interruptions, errors, or technical faults at all times. However, we are committed to resolving any technical issues promptly.

To the extent permitted by applicable law, Big 2 will not be held liable for:

• Loss of anticipated profits or indirect losses arising from the use of the platform.
• Internet disruptions or third-party connectivity issues that cause a match or game session to be interrupted.
• Losses resulting from login credentials that were shared or accessed without authorisation by another party.
• Changes in laws or regulations affecting the availability of the service Big 2 in certain regions.

Maximum liability Big 2 to any player under any circumstances shall not exceed the total amount deposited by that player in the 12 months preceding the claim.

Big 2 reserves the right to modify, add, or amend these Terms & Conditions at any time in response to operational needs, regulatory changes, or platform improvements. Changes will take effect in accordance with the following procedure:

• For major amendments that materially affect player rights, at least 7 days' notice will be given via in-platform notifications or the registered email address.
• For minor amendments (such as spelling corrections, language clarifications, or the addition of clauses that do not alter players' fundamental rights), changes may take effect immediately.
• Continued use of the platform Big 2 after the effective date of any amendment will be considered acceptance of the revised terms.

It is the player's responsibility to review this Terms & Conditions page periodically. The "last updated" date at the top of this page reflects when the most recent amendment was made.

If you do not agree with any amendments made, you have the right to close your account before the amendment's effective date by contacting customer support Big 2. Account closure under these circumstances will be processed in accordance with standard procedures and any eligible balance will be refunded.